g9win Privacy Policy

Information We Collect

g9win collects various categories of personal information during the account registration process, use of services and interactions with our platform. Collecting this information is necessary to ensure a secure gaming experience, to process financial transactions accurately, and to comply with licensing obligations and anti-money laundering requirements.

Categories of information we collect include:

• Identity information: full name, identification card number (MyKad) or passport, date of birth and nationality.
• Contact information: email address, mobile phone number and residential address.
• Financial information: e-wallet or bank account numbers used for deposits and withdrawals, as well as transaction records.
• Usage data: IP address, device type and web browser, game activity logs and betting history.
• Communications: records of conversations with customer support via live chat and email.

Purpose of Using Information

The personal information we collect is used solely for the purposes of operating the g9win platform and fulfilling our compliance responsibilities. We do not use your data for unrelated purposes without your prior consent.

Your information is used for the following purposes:

• Creating and managing your member account securely.
• Processing deposits, withdrawals and other financial transactions.
• Verifying your identity to comply with anti-money laundering (AML) and know your customer (KYC) requirements.
• Detecting and preventing fraud, account misuse and other illegal activities.
• Providing effective customer support via live chat and email.
• Sending account-related communications, policy updates and relevant promotions — subject to your communication preferences.
• Ensuring compliance with the international licensing terms governing our operations.

Sharing Information with Third Parties

g9win respects the confidentiality of your personal data. We will not sell or disclose your personal information to third parties without your consent, except in the following circumstances required by law or operational necessity:

• Service providers: Third parties that assist in operating our platform, such as payment gateway providers (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency), game software providers, and cybersecurity services — subject to strict confidentiality agreements.
• Regulatory authorities: International licensing bodies, financial authorities or law enforcement authorities that require disclosure of information in accordance with legal requirements.
• Fraud prevention: Fraud prevention and security agencies in cases involving suspicious activity to protect the interests of all members.

Any third party that receives your data from g9win is required to maintain the confidentiality and security of that information under a binding agreement.

Cookies and Tracking Technologies

The g9win website uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and ensure platform security. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic platform functions such as login session authentication and account security. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform for continuous improvement purposes.
• Functionality cookies: Store user preferences such as language and display settings for your convenience.

You can control cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our platform.

Data Storage and Retention Period

g9win retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal compliance, licensing and financial audit requirements. Account data and transaction records are typically retained for at least five years after account closure, in line with international anti-money laundering requirements.

When information is no longer needed and there is no legal obligation to retain it, g9win will securely delete or destroy that data using methods that prevent recovery.

Information Security

g9win implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or unintended disclosure. These measures include:

• Data encryption during transmission using SSL/TLS protocols.
• Strict role-based access controls for internal staff.
• Continuous system monitoring to detect suspicious activity.
• Periodic security audits by independent parties.
• Regular data compliance training for all staff who handle personal data.

While we take all reasonable steps, no security system is completely impenetrable. In the event of any material data breach, we will notify the relevant authorities and take remedial action promptly.

Your Rights as a Data Subject

As a g9win member, you have certain rights regarding the personal information we hold. You may exercise these rights by contacting our customer support team, available 24/7 via live chat or email in Bahasa Malaysia and English.

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may request the correction of any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal compliance obligations.
• Right to restriction of processing: You may request the restriction of processing of your data in certain circumstances.
• Right to object: You have the right to object to the processing of your data for certain purposes, including direct marketing.

Children's Privacy and Age Limit

g9win services are restricted to individuals aged 21 and above. We do not knowingly collect personal information from individuals below that age limit. If we find that data has been collected from an underage individual, we will take immediate action to delete that information and close the relevant account.

If you have information that someone under the age of 21 has registered or is using our platform, please contact our customer support immediately.

Changes to This Privacy Policy

g9win reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via their registered email or a prominent notice on our website before the changes take effect.

Continued use of the g9win platform after any changes take effect will be considered acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about our latest data protection practices.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how g9win handles your personal information, please contact our dedicated customer support team.

Our customer support is available 24 hours a day, 7 days a week via live chat directly within the platform or by email at [email protected]. We provide service in Bahasa Melayu and English for the convenience of our members throughout Malaysia.

We are committed to taking every privacy-related inquiry seriously and will work to resolve any issues raised within a reasonable time.